Field Service Engineer (HQ) Job in Delft, Netherlands

Applikon Biotechnology B.V. is a privately owned Dutch high-tech company and a world leader in advanced bioreactor systems.

Our products are used within the Life Sciences and Food Industry. Applikon works closely with many national and international universities and institutes.

We are constantly developing new technologies for the bioprocessing industry. Our main office is located in Delft. With three subsidiaries in the USA, UK, and China, Applikon currently has more than 170 employees working in Marketing & Sales, Development, Assembly, QC, and After Sales Support of our products.

Further information on the activities of Applikon Biotechnology B.V. can be found at www.applikon-biotechnology.com.

Field Service Engineer (HQ) Job Description

In this function, your goal is to be our customers’ preferred partner for services that will improve performance and productivity and maintain the high quality of Applikon Bioreactor systems.

Applikon-Biotechnology success depends on the pride and quality standards each employee adds to each of our products and services. We insist on strict service procedures meeting ISO standards in our service department to guarantee that every job is done right every time. All employees within the After Sales Support Group are putting customers first. No one job stands alone, we foster a team approach to problem-solving.

Open communication and cooperation among all departments are necessary to achieve our goal of quality service. The future will present challenges and changing work techniques, therefore willing to learn and to share knowledge and to think creatively will ensure our standard of quality service.

Tasks

• Support Product Development Department with new product development and during product lifecycle to improve reliability, reduce service costs and improve customer satisfaction.
• Develop tools and documentation necessary to perform installation, training, repair, troubleshooting, and maintenance.
• Assist Sales and Marketing with all their initiatives to realize sales turnover and customer satisfaction
• Liaise between Service and other functions to meet deliverables on 'projects'.
• Utilizes his/her expertise in front of end-users and our distributors, by telephone and e-mail contact.
• Perform installations, preventive maintenance, and corrective maintenance worldwide.
• Capability to train and instruct colleagues, distributors, and customers on service matters.

Field Service Engineer (HQ) Job Requirements

Profile

• Vocational level - Electronics.
• Team player with good communication and interpersonal skills.
• Excellent technical and problem-solving skills.
• Ability to travel domestically and internationally up to 40% of the time.
• Excellent in English writing and speaking.
• Driving License (B).
• You are willing to be vaccinated in order to work at a customer’s site.

Field Service Engineer (HQ) Application Information

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Are you interested in this position and do you fit the profile?

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Field Service Engineer (HQ) Summary

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