Zone Quality Manager China Job in Beijing, China

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Zone Quality Manager China Job Description

Introduction

Sector information

The vision towards 2020 (“Make it Well”) of the sector Global Quality (GQ) is 3-fold:

Secure Customer Satisfaction on Quality by being guided by the voice of the customer, delivering the perfect machine, delivering on time, and delivering at the right cost of ownership.Secure a Quality mindset for all employees by defining and embedding
Quality Values.Secure Continuous Improvement by learning from Quality Issues and by providing structural solutions. Department informationIn Global Quality, the Customer Focus (CF) department is responsible for bringing the voice of the customer to our head-quarter, and for securing the right follow-up. To enable this, the CF department consists of a network of Zone Quality Managers (ZQM’s) located near our key customers, and a Customer Quality Care team, in charge of following up on major Quality Issues (a.o. Customer Complaints). Position in the Organization

Zone Quality Manager, located in chinaReports hierarchically to the Director GQ Customer Focus

Job mission

Ensure ASML continuous quality improvements match with customer expectations Assess zone processes and initiate improvements     

Job Description

Interface with china customers on all quality aspectsSetup and maintain customer quality dashboard:Align with customer on Customer Quality Indicators (CQI’s)Secure buy-in from ASML Headquarters in case requiredDrive CQI performance to agreed targetsManage customer complaints:Local intake & filteringManage proper follow-up through GQ CF Customer Quality Care teamManage timely closure of complaint with customerManage customer audits Align with customer on audit agendaWork with GQ Audit team on follow-upDrive quality improvementsIntake, filtering, follow-up managing, and feedback communication for
Failure Analysis Requests (FAR’s)Review of ‘Dead-on-Arrival’ spare parts with local CS team, drive follow-upIdentify and drive follow-up of major quality escalationsAssess and improve zone processesAssist zone management by proposing process improvements and participate
in deployment of new and improved processesAssist zone management by initiating, driving and tracking of improvements on the execution of crucial processesDrive and track follow-up of actions resulting from audit findings     

Educational

Level 

Bachelor/Masters degree with extensive years of relevant experience Experience 

Experience in the semiconductor business Experience in Professional Field Service Operations Experience in Quality management  aspects within a high tech business to business environment 

Personal Skills 

Strong customer oriented attitude and customer interfacing skills Able to analyze and draw conclusions from data or report information Strong communication and influencing skillsTrack record in process improvement/optimization Analytical thinking skills 

Other information 

Willing to travel frequently within China (up to 50%) and 2-3 times per year to Head-Quarter(Veldhoven/Wilton).


 

Zone Quality Manager China Job Requirements

Experience in Professional Field Service Operations Experience in Quality management  aspects within a high tech business to business environment 


Strong customer oriented attitude and customer interfacing skills
 

Zone Quality Manager China Application Information

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Zone Quality Manager China Summary

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