Customer Support CM Supply Chain Account Lead East Coast Job in Malta - NY, United States

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support CM Supply Chain Account Lead East Coast Job Description

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.A challenging position for academic professionals with experience in supply chain management. Are you a talented supply chain professional looking for the next challenge? Do you get energy from solving problems and finding solutions when the stakes are high? Can you execute diligently while thinking smartly on how the process can be improved? Do you want to have a core planner position in a fast changing and demanding environment to secure material availability against agreed costs at customer site?  If this is the case – please reach out so that we can meet and further discuss this opportunity. 

Job Mission

To provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness, while ensuring company goals are being satisfied regarding lean management. 

Job Description

Support and manage an assigned local field operations site; make the best possible planning for materials, drive for correct and up-to-date inventory. Build up relationship with internal stakeholders and external customer, meet/ align on internal stakeholders and external customers’ expectations. 
Responsibilities related to:1. Inventory management: Own the U.S. Key Performance Indicators dashboard for U.S. East regional assigned plants and ensure the right materials are in the right conditions in stock:
-Materials are consumed in the customer Fab or returned to stock against norm.
-Make sure IRR’s (Issues) are solved in a timely manner.
-Returns are processed within the agreed numbers of days.
-Scrap process is properly executed.
-3rd Party warehouse management and support.2. Escalations / Process Control: Respond to and process incoming emergency parts orders from various U.S. sites. Enter and execute administrative controls in the SAP system and daily tracking of critical parts and tool. Communicate directly with internal stakeholders and external customers to ensure that their needs are understood, communicated and fulfilled. Monitor and follow up with daily escalations through technical support. Process sales orders via regional sales desk as required.3. Planning and Field Support:  Be the main contact for the local CS Service organization. Assist in the replenishment and allocation of materials throughout the US. Analyze and review usage of local service and sales materials based on historical data and/or projected requirements. Optimize spare part and tool planning mechanism in the U.S., completing analysis on all platforms. Monitor critical materials and ensure effective coverage. Manage routine and major upgrades for the local field office in conjunction with factory supply chain, Customer Support and 3rd Party warehouse supplier regarding delivery schedules and planning.  Provide back up support for all local and regional team absences.4. Performance Management: Ensure external and internal (e.g. (DTWP / Down Time Waiting Parts, fill rate) commits/targets are met; Not Available (NAVs) are analyzed for root causes and corrective actions. Secure relevant performance reporting to stakeholders. Align with local Customer Support and Account Team on total demand and planning. Improve cooperation between local and central/factory logistics covering volume and new products.5. Customer Intimacy: Be the first point of contact for the customer. Improve customer intimacy within the local organization. Understand Customer Support local operations and work in conjunction to improve. Meet with and provide complex reports to the external customer. 

Education

Preferred 2 years of relevant field experience in a complex customer oriented (logistics) environment, or equivalent experience. Experience-Knowledge of business complexity, supply chain and/or relevant industry.
-Eagar to meet the demands of a fast moving work environment. Personal skills-Analytical and able to organize and prioritize workload.
-Quality work ethic.
-Drive for results, ability to perform under high pressure and timelines.
-Excellent social and communication (both written and verbal) skills.
-Service minded, and customer dedicated.
-Strong data analysis and problem-solving abilities.
-Result oriented Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed.
-Microsoft Excel and PowerPoint experience.
-Knowledge of ASML logistics procedures is preferred.
-Remain flexible in providing after hours support, as needed. 

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs. 
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
-Can work under deadlines. 
-The environment generally is moderate in temperature and noise level. 
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.  

Other information

Customer Supply Chain Management is responsible for all customer supply chain activities (machine deliveries, upgrades at customer sites, spare parts management), inbound and outbound flows to and from the factories. The holder of this position reports to CSCM Group Lead East Coast. Strong interface with other CSCM departments, ASML Factories, Central Planning, Field offices and Customer Service departments will be required.-Position is stationed in Clifton Park, New York state.
-This position is reporting to the CSCM Group Lead East Coast.
-Geographic primary responsibilities:  Malta, Fishkill.
-Travel possible (Domestic/International).EEO/AA (W/M/Vets/Disability) Employer.
 

Customer Support CM Supply Chain Account Lead East Coast Job Requirements

Preferred 2 years of relevant field experience in a complex customer oriented (logistics) environment, or equivalent experience.

-Knowledge of business complexity, supply chain and/or relevant industry.
-Eagar to meet the demands of a fast moving work environment.

-Analytical and able to organize and prioritize workload.
-Quality work ethic.
-Drive for results, ability to perform under high pressure and timelines.
-Excellent social and communication (both written and verbal) skills.
-Service minded, and customer dedicated.
-Strong data analysis and problem-solving abilities.
-Result oriented Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed.
-Microsoft Excel and PowerPoint experience.
-Knowledge of ASML logistics procedures is preferred.
-Remain flexible in providing after hours support, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs. 
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
-Can work under deadlines. 
-The environment generally is moderate in temperature and noise level. 
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Customer Support CM Supply Chain Account Lead East Coast Application Information

Customer Supply Chain Management is responsible for all customer supply chain activities (machine deliveries, upgrades at customer sites, spare parts management), inbound and outbound flows to and from the factories. The holder of this position reports to CSCM Group Lead East Coast. Strong interface with other CSCM departments, ASML Factories, Central Planning, Field offices and Customer Service departments will be required.

Customer Support CM Supply Chain Account Lead East Coast Summary

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