Technical Support Manager Job in Singapore, Singapore

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Technical Support Manager Job Description

Introduction

Anticipate, analyze and solve problems from customer, 1st line Fab team or Applications team, help building the problem solving capacity, develop capabilities for new product launches and support within product guidelines and time frames as agreed with the internal/external customer by creating and maintaining working instructions and providing service requirements and making optimal use of knowledge inside and outside the own domain, in order to support servicing ASML Machines. 

Job Description

Business and commercial sense
* Understands business of customer and ASML role
* Takes up role in daily resource planning
* Has vision on own operation, gives input on field service delivery procedures within country
* Thinks of areas of improvement within own scope of influence

Financial capability
* Understands P&L and impact of service contracts on each operational activity
* Responsible for cost efficiency and improvement ideas regarding own unit. Contributes to management for preparing budgets. 
* Manages open service orders to do timely billing. 
* Sees business opportunities and is able to quantify them

Problem solving capability 
* Takes ownership in resolving issues and escalations. Drives technical solution finding and implementation via CS channel but on higher level (e.g. CS country manager)
* Balances customers interest and ASML interests
* Understands business context of issues and escalations for responsible fabs/sites
* Is able to make balanced decision on cost efficient problem solving

Network 
* Maintain working relations with relevant contacts inside and outside the own department / sector to share knowledge, as a basis for cross-sector optimization 


 

Technical Support Manager Job Requirements

Education

Degree or Diploma in Electronics / Electrical Engineering/Mechatronics 
Experience 5 years' of relevant working experience Personal skills- Drives the professional development of the team
- Good communication and interpersonal skills to work in a team and interact with customers

Degree or Diploma in Electronics / Electrical Engineering/Mechatronics 

5 years' of relevant working experience 

- Drives the professional development of the team
- Good communication and interpersonal skills to work in a team and interact with customers


 
 

Technical Support Manager Application Information

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Technical Support Manager Summary

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