CSCM - Program Manager Return Management Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

CSCM - Program Manager Return Management Job Description

Introduction
Would you enjoy working on supply chain area and managing project members / stakeholders on daily basis? Do you have operational attitude and can cope with pressure of business ambitions from various business lines? Can you develop a helicopter view above operational processes that span the world, and our supply chain?
Then we have an excellent opportunity for you to grow in the ASML Customer Supply Chain Management (CSCM) Department.

Job Mission
Develop and run a cross-sector return improvement program to increase the efficiency and effectiveness of returning materials from our factories and customers to our factories and our suppliers in a timely, and high quality manner.

Job Description
-Drive the development of an End-2-End return improvement roadmap
-Work with our four Business lines to ensure the operations return flow meets business requirements
-Align with other operational sectors to increase execution power
-Ensure processes developed are ready for Future Mode of Operations, including ASMLs new IT systems
-Lead a team of motivated individuals to drive results delivering both short term tanginble improvements as well as future-proof setup

CSCM - Program Manager Return Management Job Requirements

Education
MSc in business administration, supply chain or industrial engineering

Experience
-10+ years relevant experience in a large international company (industry or consultancy), ideally Supply Chain, Engineering, Operations, Customer Support 
-Good understanding of supply chain management processes, both physical and information flows
-Ability to align across business needs with Business Lines that have diverging requirements
-Experience in high tech, low volume industry 
-Experience with supply chain processes in B2B service environment  (e.g. supply chain improvements, supplier management, customer service, planning)
-Experience in project management  in a high tech environment

Personal skills
-Pragmatic  and result driven
-Process oriented, setup for the future
-Ability to plan and set priorities.
-Change management and negotiation competencies
-Pro-active and “can do” mentality 
-Cultural awareness and excellent interpersonal skills
-Professional communication in English
-Excellent stakeholder management and relationship building skills
-Conceptual thinker on strategic level

Context of the position
The Supply Chain Management (SCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers.

Other information
We will only consider candidates with a strong motivation described in their cover letter.

CSCM - Program Manager Return Management Application Information

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CSCM - Program Manager Return Management Summary

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