Team Leader Job in Hillsboro - OR, United States

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Team Leader Job Description

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA. 

Job Mission

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region. Co-ordination of all technical and operational activities completed by ASML personnel at the customer site. Personal management and coaching of the engineers allocated to the Team Leader's team. The holder of this position reports to the site manager and gives operational leadership to a team of Customer Support Engineers who provide direct support to customers.   

Job Description

The TL for DUV is a critical part of the DUV team and is instrumental in the day-to-day operation of shifts with in the DUV organization. The TL will report to the to the site manager and is in charge of 5 to 10 engineers.
As a Team Lead you are responsible for, but not limited to the following:
-Act as the operational contact for all issues to the customer. 
-Monitor and co-ordinate technical escalations.
-Supervise and co-ordinate on site scheduled activities (periodical maintenance, field change orders) and emergency calls.
-Assist with, and conduct, appraisals; be involved in first and second round interviews with new engineers.
-Do miscellaneous field service administration activities using ASML software tools.
-Define / implement / monitor / optimize business processes.
-Communicate in a clear and concise manner, adjust message to level and Knowledge of person interacting with.
-Focus on problem solving. 
-Is able to work and report on SOP (Standard Operating Procedure) to customer.
-Understands and executes Service Level Agreement- (SLA) with customer. 
-Drives the professional development of the team through coaching and SMT (skills management tool).
-Is responsible for maintaining billable used, ensuring timely processing of PO’s and SO’s.
-Manage shift support capabilities ensuring proper staffing customer service levels. EducationAA degree in Electronics / Mechanical engineering technology or equivalent experience. ExperienceStrong network within ASML organization
Engineers with at least 2 years of ASML micro-lithography system experience with some supervisory and/or project coordination experience is preferred. Personal skills-Be able to influence without power of borrowed resources.
-Flexibility to travel in short notice and frequent domestic or international travel (up to 30-40%) if needed.
-Open for cultural differences and able to work with site of different culture and WOW (way of working).
-Motivated, pro-active, self-driven, and flexible. 
-Good coordination, documentation and communications skills. 
-Multi-task player and good ability to work under different working environment pressures. 
-Good team player and committed to the success of ASML.
-Good customer skills.
-Verbal and written language skills in English.

 Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs. 
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
-Can work under deadlines. 
-The environment generally is moderate in temperature and noise level. 
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

 Other information 
EEO/AA (W/M/Vets/Disability) Employer.
 

Team Leader Job Requirements

AA degree in Electronics / Mechanical engineering technology or equivalent experience.

Strong network within ASML organization
Engineers with at least 2 years of ASML micro-lithography system experience with some supervisory and/or project coordination experience is preferred.

-Be able to influence without power of borrowed resources.
-Flexibility to travel in short notice and frequent domestic or international travel (up to 30-40%) if needed.
-Open for cultural differences and able to work with site of different culture and WOW (way of working).
-Motivated, pro-active, self-driven, and flexible. 
-Good coordination, documentation and communications skills. 
-Multi-task player and good ability to work under different working environment pressures. 
-Good team player and committed to the success of ASML.
-Good customer skills.
-Verbal and written language skills in English.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs. 
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
-Can work under deadlines. 
-The environment generally is moderate in temperature and noise level. 
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Team Leader Application Information

EEO/AA (W/M/Vets/Disability) Employer.
 

Team Leader Summary

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