Data Information Analyst Job in San Diego - CA, United States

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Data Information Analyst Job Description

Introduction ASML is one of the world’s leading manufacturers of lithography systems that help enable Moore’s Law and the creation of increasingly powerful and capable electronic devices. Our San Diego-based light source division, Cymer, is renowned for developing both deep ultraviolet (DUV) lithography light sources and next generation extreme ultraviolet (EUV) light sources.   We are a multinational company with over 70 locations in 16 countries, headquartered in Veldhoven, the Netherlands. We have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA (EUV laser source creation).   As the world’s leading semiconductor lithography machine (the machine that makes computer chips) manufacturer, ASML enables chip manufacturers to make cheaper, faster, chips, thereby enabling all the technology you use today. The machines we make require high speed, magnetically levitated stages with sub-nanometer accuracy, robotic mask delivery systems, mechatronic devices to shape and correct the laser illumination source, and optical modules that can detect sub-nanometer alignment errors and pattern distortions. Temperature controlled to milli-kelvins, particulate free, and operating in complete vacuum, the technical challenges are endless. Solving these requires expertise in servo controls, mechatronics, mechanical engineering, electrical engineering, embedded software engineering, optics, physics, manufacturing, industrialization, and more. If you like extreme challenges and want to help bring the next generation of technology to the world, then come join ASML. If you have a passion for technology and innovation you’ll want to check us out. Be a part of ASML. Be a part of progress. One Company, One Goal, Limitless Innovation. It's our people that make the difference. “This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.” Job MissionPosition provides technical support associated with light source products for chipmaker operations at Cymer strategic Tactical Operations Centers. Serving as a “Subject Matter Expert”, this individual is expected to become familiar with Cymer product configurations, performance specifications and test methodologies. Primary role is to enhance customer support value by improving light source performance through building predictive models, enhancing productivity and reducing operational cost of ownership. Routinely acquires, collects, monitors, processes and analyzes data across installed base for assessment of operations, usage modes, and system performance status.  Collectively utilizes predictive modeling, statistics, trend analysis, and other data analysis techniques to document patterns and relationships in data.  Provides product performance reports to customer and assists global field service organization to manage customer support programs. Job Description Creates and fosters strong customer relationships. Provides support to customer/users where the product is highly technical or sophisticated in nature. Serves as an accomplished professional who applies, analyzes and interprets a variety of standard theories, concepts, methods, and techniques to a wide range of product issues. Provides general technical support and generates product performance data information for field engineers, local technical support engineers, and customers to aid in diagnosis, troubleshooting, and maintenance. Analyzes product performance trends at each level to identify process improvements, training opportunities, and service event planning opportunities. Drives field service actions using product performance data analysis. Collects data and provides comprehensive proposals to improve field product HW/SW design, reliability, service procedures, service documents, service processes and overall maintenance efficiency.    Creates, measures, and presents product performance metrics to internal, external customers and executive management. Develops, maintains, and improves processes, tools and reports as needed.  Perform other duties as assigned.  Education BS degree in computer engineering, computer science, informatic analytics or other engineering disciplines are preferred.  Experience Requires a minimum of 5 years’ experience in a related semiconductor equipment discipline, or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems. Applied technical support/field service experience in semiconductor photolithography/semiconductor fab environment is preferred.  Applies thorough knowledge of design methodologies. Basic knowledge in utilizing design engineering tools including the capability of statistically analyzing data, reporting and presenting it in graphical formats. Requires advanced experience using the following software packages: MS Office Suite, MS Project, Visual Studio, SQL Server, VB.NET, Agile, Business Objects.   Spotfire, MATLAB, LabView, Java, Python are desired but not required. Must have significant experience contributing to the successful completion of customer support projects. System performance related data analysis and applied technical problem solving skills are essential to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables. Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats. A combination of significant strengths in data mining and data presentation required,  DUV laser product performance analysis a plus.  Personal skills Excellent customer service skills, with an advanced understanding of customer relationship building. Excellent organizational, reasoning, planning, prioritizing and problem-solving skills. Good meeting practices (proper attendance, agendas, start/stop times, minutes, actions, follow-through). Must be able to successfully meet customer site access requirements such as:  background checks, safety training, and cleanroom access (gowning and breathing apparatus). Excellent written and verbal communication skills.  Context of the positionPHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. The employee is occasionally required to move around the campus.  The employee may occasionally lift and/or move up to 50 pounds. May require travel dependent on business needs. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Can work under deadlines. The environment generally is moderate in temperature and noise level. Must be able to read and interpret data, information, and documents. Can observe and respond to people and situations and interact with others encountered in the course of work.  Can learn and apply new information or skills. Responsibilities include periodic travel to regional and overseas sites for product technical support and special support projects.  Work may include onsite technical support involving heavy lifting of equipment & modules. Position will require technical work activity in a clean-room production environment and/or laboratory setting. The environment generally is moderate in temperature and noise level.  Occasionally may be exposed to loud noise bursts and may be exposed to toxic gases (fluorine).  Must be able to work in small, confined spaces.  Other informationWe offer competitive salaries and benefits including medical, dental, vision, 401(K), and FSAs.  We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and the business. EOE 
 

Data Information Analyst Job Requirements

 

 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Data Information Analyst Application Information

We offer competitive salaries and benefits including medical, dental, vision, 401(K), and FSAs.

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