Knowledge Manager Customer Support Apps Engineering Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Knowledge Manager Customer Support Apps Engineering Job Description

Introduction
Are you interested expanding and sharing knowledge within the semiconductor industry? Are you the linking pin between people and excellent in stakeholder management? Do you have what it takes to not only clear the road but also make the road? Are you the perfect combination of a team player and leader?

Job Mission
The drive towards the ASML holistic lithography eco-system has direct impact to the Applications community.  Our challenge is to align our Applications work and activities with ASML’s business needs.  To achieve this alignment requires that we provide technical expertise and develop the applications skills and knowledge required to maximize engagement opportunities with our customers and industry partners. For this reason, the WW Applications Knowledge manager position has been created to establish the applications knowledge management framework, drive the best known method sharing, drive a consistent way of capturing and maintaining knowledge globally and own the Applications strategic capability roadmap.

Job Description-
rive long term strategic capability (knowledge and skills) roadmap for applications
Define future Apps holistic lithography skillset profile in collaboration with WW Apps Core team
Define long term (1-3 year) roadmap and requirements in anticipation of knowledge and skills required to support the ASML roadmap within the applications community
Define transition action plans requires for holistic lithography KM adoption x-levels: WW Applications Managers, GLs, TLs and Engineers- Manage the competency knowledge for the WW field applications team
Standardize skill level definitions
Manage and track field skill targets and performance for the WW applications team
Work with the WW Applications managers, VHV GLs and competency leads to define cross cut of skills needed (holistic)
Work closely with the competency leads to ensure that the SMT skill list is up to date
Jointly define SMT targets for the field sites based on the install base and forecast
Integrate knowledge management into functional ‘skill up’ initiatives and HR processes (DAP, Engineers rotation, onboarding/ off-boarding etc)- Drive knowledge sharing across field sites (change management)
Organize knowledge sharing sessions across field sites
Drive the integrated knowledge platform that supports learning
Change management required to embed knowledge capture, sharing, maintenance and continuous learning as part of the mind-set of all applications engineers
Create the knowledge and skills management reference board from VHV and field teams to further develop knowledge and skills management activities across the applications community

Education
-Master’s degree (or Bachelor + relevant experience) in physics, electronics or mechanical engineering, optics, micro-electronics, chemical engineering or IC manufacturing or equivalent experience.
-A minimum of 5 years semiconductor industry experience with degree or 10+ years of related industry experience.
-Over 3 years’ experience with culture change and the soft aspects/people aspects of organizational development

Personal skills
-Strong technical background with drive towards collaboration and solutions
-Strong customer focus and commitment to customer satisfaction
-Effective interpersonal and communication skills; Excellent written and spoken English language skills.
-Strong influencing skills: able to motivate, drive, steer and convince others at all levels of the organization
-Change and transition management skills
-Ability and passion to work in global CS environment
-Takes ownership and accountability to achieve expected roadmap deliverables 

Context of the position
You will directly report to the Department Manager of CS Applications in the Netherlands.

Other information
Please note that this is a highly demanding yet challenging and rewarding job that involves continuous professional and personal development. If you meet the above requirements and consider yourself to have the right combination of technical, analytical and personal skills, apply now! Only applications with both a resume (document, no Linkedin) and cover letter will be considered.
 

Knowledge Manager Customer Support Apps Engineering Job Requirements

Master’s degree (or Bachelor + relevant experience) in physics, electronics or mechanical engineering, optics, micro-electronics, chemical engineering or IC manufacturing or equivalent experience.

A minimum of 5 years semiconductor industry experience with degree or 10+ years of related industry experience.

Strong technical background with drive towards collaboration and solutionsStrong customer focus and commitment to customer satisfactionEffective interpersonal and communication skills; Excellent written and spoken English language skills. Strong influencing skills: able to motivate, drive, steer and convince others at all levels of the organization Change and transition management skillsAbility and passion to work in global CS environmentTakes ownership and accountability to achieve expected roadmap deliverables 

You will directly report to the Department Manager of CS Applications in the Netherlands.

Knowledge Manager Customer Support Apps Engineering Application Information

Please note that this is a highly demanding yet challenging and rewarding job that involves continuous professional and personal development. If you meet the above requirements and consider yourself to have the right combination of technical, analytical and personal skills, apply now!

Knowledge Manager Customer Support Apps Engineering Summary

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