Field Service Engineer (Lehi, Utah) Job in Lehi - UT, United States

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Field Service Engineer (Lehi, Utah) Job Description

Introduction
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA. 

Job Mission
Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.  Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.  Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.Radford:  Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Job DescriptionWorks on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within pre-defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Developing professional expertise, applies standard company policies and procedures to resolve a variety of issues. Has mastered many of the basic job duties.
- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
- Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
- Maintains an assigned installation equipment base.  This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- Assists customers in the receipt, installation, and testing of company equipment.
- Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
- May provide service education to customer’s service and operations staff.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
- Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned. 

 

Field Service Engineer (Lehi, Utah) Job Requirements

Education
Requires an Associate’s Degree with a technical emphasis and a minimum of two (2) years of field service engineering experience, a Bachelor’s Degree in a technical field with one (1) year of field service engineering experience in optics, laser, and/or semiconductor manufacturing equipment preferred or Military background. Experience- General proficiency with tools, systems, and procedures required to accomplish the job.  May need to consult with higher level staff members on some technical issues.
- Laser and vacuum experience preferred.
- Has led one installation or significantly contributed to the successful installation of products at multiple sites.
- Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet
- Protocol and Computer Networking.
- Excellent written and verbal communications skills.
- Ability to use MS Word, Excel, Powerpoint, and electronic e-mail systems
- Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
- Ability to collect, translate, and analyze data
- Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
- Intermediate level of technical knowledge of electronics.
- Ability to facilitate resolution of technical challenges.
- Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
- Ability to read and analyze opto-mechanical and electronic schematics.
- Must be able to successfully meet customer site access requirements such as:  background checks, safety training, and cleanroom access (gowning and breathing apparatus). 
- For regions - oral and written English language skills preferred. 

Context of the position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  -While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs. 
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
-Can work under deadlines. 
-The environment generally is moderate in temperature and noise level. 
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.  

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Field Service Engineer (Lehi, Utah) Summary

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