Site Manager Job in Lehi - UT, United States

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Site Manager Job Description

Introduction
ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA. 

Job Mission
-Ensure pro-active execution of Customer Support Operation to support customers within SLA (Service Level Agreement) and accomplish ASML business objectives.
-Manage the   system performance and drive the improvement  roadmap for the DUV systems at the customer sites.
-Change the current re-active culture into a pro-active culture, where issues are recognized and dealt while they are still small. 

Job Description
-People Management: Ensure adequate staff and productive working conditions within the region by executing the Human Resources policies promoting engagement, motivation and retention of staff.  Instruct and support the activities and control the Site Customer Support actions. Set priorities, solve problems and ensure timely and correct execution to conform to planning.  Spend up to 30% of your time coaching and developing your people.
-Customer Support Operation: Manage execution of the  agreed service for ASML products and ensure customer satisfaction through a KPI driven service execution. Continuously improve communication and performance of the Customer Support organization. Work with ASML customers to gather feedback and ensure service meets customer requirements.
-Account Support Team: Participate in the Account Support Team organization to align service needs to commercial needs.  Ensure the conditions exist to avoid problems and to support the organizations ability to deal with occurring issues effectively.
-Budget: Manage financial budget and service costs to ensure cost effective Customer Support operation.  Also ensure that resources are prepared to support ASML in meeting revenue and margin targets.
-General: Improve communication with continental and international co-operation. Implement and improve policies, processes, procedures, data base management and administrative control within the region.
-Travel: Position requires some travel, and the willingness to work extended hours including occasionally nights, weekends, and holidays.
-Ability to travel in US and internationally.

 

Site Manager Job Requirements

Education
Master degree in an engineering field or equivalent, or equivalent experience.  Experience-10+ years of experience with a minimum of 5 years in Leadership positions.
-Experience with Lean philosophy would be valuable but not required 

Personal skills
-People Development skills-drives the development of people, coaches and gives feedback
-Ability to inspire and motivate individuals and teams
-Strong Communications skills- communicates clearly and convincingly
-Excellent time management and delegation skills
-Ability to prioritize and organize actions effectively and efficiently
-Self-starter that shows high drive, creativity, ambition and accountability
-Advanced analytic and problem solving skills, pays attention to detail and produces work that meets high quality standards

 Context of the position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.　
　
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.　
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.　
-May require travel dependent on company needs.　
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.　
-Can work under deadlines.　
-The environment generally is moderate in temperature and noise level.　
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.　

Site Manager Application Information

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