Customer Support - Global Support Center Engineer - Metrology an Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support - Global Support Center Engineer - Metrology an Job Description

Introduction
ASML is a high-tech fast growing Dutch company head-quartered near Eindhoven with local offices at our customers worldwide (e.g. Intel, IBM, Samsung). As market leader in the semiconductor industry ASML designs and manufactures complex lithographic systems. The customer service division consists of local offices at every customer site and a team of experts to support these local teams when complex technical problems are encountered.

Job Mission
ASML produces high tech and high value tools. Downtime of these tools is very expensive for our customers. ASML Customer Support organization is responsible for the repair of the systems as soon as possible. As expert it is your mission to be the linking pin between problems seen at high tech customers and the solution.

Job Description
A role as Global Support Center (GSC) Engineer at ASML consists of a diversity of tasks and responsibilities:

• Solving complex technical problems together with the local team most of the time remote, often on-site. (up to 30% of your time);
• A continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable;
• Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers to increase the efficiency of our customer service;
• Travelling on-site when new system types are introduced to customers is an example of this aspect. 

Customer Support - Global Support Center Engineer - Metrology an Job Requirements

Education
Master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.) or equivalent experience is desired.

Experience
Knowledge of ASML equipment on a specialized technical level is a pre.

Personal skills

• “Get things done” mentality;
• Pro-active attitude;
• Strong analytical skills;
• Interpersonal abilities (Can relate well to others, both colleagues and customers);
• Effective communicator in English (both oral and written);
• Customer-oriented;
• Flexible in working hours, travel and work environments;
• Team player;
• Stress resistant.

Customer Support - Global Support Center Engineer - Metrology an Application Information

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Customer Support - Global Support Center Engineer - Metrology an Summary

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