Customer Support - Manager Field Projects BL MPS Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support - Manager Field Projects BL MPS Job Description

Introduction
The Business Line MPS (Mature Products and Services) is responsible for the Business of Mature products within ASML. This business consist out of buy back of used systems, the refurbishment operation to bring these systems in sellable state, the Sales and Marketing activities for refurb systems and service products and the service activities such as field projects (Installs, Field refurbs, Options and reallocations of systems). The department CS (Customer Service) as part of the MPS Business Line takes care of all these service activities across the entire world.

The Manager CS Field projects BL MPS reports to the Director Customer Support BL MPS

Job Mission
The BL MPS vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

The job mission of the Manager CS Field projects BL MPS  is to manage the execution of field projects (Installs, Field refurbs, Options and reallocations of systems) and improving control processes, aiming to optimize the overall cost and use of all resources.

Job Description
Management / leadership:

• Manages the group of field engineers dedicated to the execution of field projects; 
• Displays leadership, delegates tasks within his/her team,  prioritizes and takes responsibility for the correct and timely fulfillment of his tasks and problem solving;
• Takes the lead in case escalation;
• Manages the workload, set priorities and assure timely and correct execution of all relevant tasks, solve bottle necks;
• Manage improvement programs to realize an efficient and effective execution process and assures field feedback for knowledge sharing of best practices  and to correct and prevent by zero repeat;

• Manages engineers skills in order to secure proper and efficient skill growth on both technical and non-technical level;
• Grows talents within the team;
• Supports, regulates and manages the career path of engineers within the department;
• Works closely together with regional CS managers and local team leaders, GSC, PE, Business Analysist.     

• Taking the lead in translating a new way of working or new guidelines into a solid process description;
• Translating process descriptions into work instructions and clear team guidelines;  
• Recognizes the need for a process  / process description.

• Manages output planning, gets involved in roadmap definition, dashboard KPI definition, owns a part of the dashboard KPI’s, People evaluations and policy settings.

Customer Support - Manager Field Projects BL MPS Job Requirements

Education
Higher Technical College or Technical University  (Industrial Engineering, Business administration / Mechanical/Mechatronics/Electronics/Physics).

Experience

• Experience in a production environment with high tech products and complex production processes; 
• Extended customer experience (dealing with or working at customers sites);   
• People management knowledge and experience;
• Broad technical and business knowledge; 
• General know how of the products involved; 
• Familiar with install process; 
• Knowledge on higher vocational level within specific areas of technology, combined with several years’ experience.

• Analytical mind; 
• Take charge mentality; 
• Very pro-active, plenty of initiative;
• Focused on quality and service orientated;
• Managerial skills for professionals and able to work with groups at different levels of abstraction';
• An interest in other technical and business processes; 
• Enterprising, purposeful and flexible; 
• Good social and communication skills and team worker; 
• Good knowledge of the English language; 
• Good communication skills with a customer focus for understanding, influencing and supporting them;
• Awareness of various cultures and their differences. 

Customer Support - Manager Field Projects BL MPS Application Information

Working conditions: Work is performed in a standard office environment. Is expected to travel to regional offices and when required to a customer site. 

Hiring manager: Frank Smeets (FSMF)

Please apply with your CV and cover letter by the 'apply' button below

Remember - you found this opportunity on Qreer.com
 

Customer Support - Manager Field Projects BL MPS Summary