Customer Support - Lead Diagnostic Engineer Proactive Monitoring Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support - Lead Diagnostic Engineer Proactive Monitoring Job Description

Introduction
Are you looking for a challenging position in which you drive Diagnostic solutions to enable our Service Engineers to reach Operational Excellence at our customer and define Customer Service requirements for the future? Then this might be your next job opportunity.

Job Mission
You will act as lead engineer for diagnostic service development; you will be responsible for driving diagnostic requirements and their implementation. You will need to master the complexity of designing for service in a unique and highly demanding environment where performance, availability and costs are the major driving forces. Since service is a labor intensive activity, implementing organizational changes and gauging human aspects are key components as well.

In addition to excellent analytical skills, you will need communication skills – to convince, motivate and inspire colleagues across multiple sectors working in different continents that are charged with implementing your requirements for process, software, organization and supporting infrastructure improvements. You will use diagnostic knowledge to drive efficiency, cost reduction, continuous improvement, and knowledge management. You will also need to be a good listener and negotiator in order to effectively engage and motivate stakeholders.

Job Description
As a Service Design Diagnostic Lead Engineer you are responsible for the definition and verification of new Diagnostic deliverables such that these can be used and maintained in accordance with CS requirements and integrated in our service operations framework (LMOS: Lean Maintenance Operating System). As a specific assignment you will work on enabling the proactive monitoring strategy  to improve the diagnostic capabilities of the field teams in the context of our ASML products that become more and more complex.

• Responsible for the diagnostic process and product performance verification and qualification.
• Responsible for technical review of project deliverables.
• Issue support is given to both internal (CS, Production Engineering, Marketing) and external customers.
• Identify structural improvements for the design of ASML products and estimate their impact on CS operation
• Identify structural improvements for the Diagnostic service mix (process, means, and methods)
• Drive proactive monitoring content creation for existing and new products to enable the Fab Teams to execute diagnostics without external support.
• Integrate the new proactive monitoring way of working into the field operation’s workflow.
• Generate requirements and insights for new diagnostic break tough.
• Transfer and maintain all relevant knowledge to the CS field engineers and CS central in the form of documentation, training and Knowledge Transfer.
• Deploy and manage a global diagnostic network which support standardization of best known methods across all our field offices worldwide.

Customer Support - Lead Diagnostic Engineer Proactive Monitoring Job Requirements

Education
Master degree in technical science (Mechanical Engineering, Physics, Mechatronics, Electronics, Chemistry, Process technology, data science etc.) or equivalent experience is desired.

Experience
Preferably 3 years or more work experience in high tech engineering environment.

Personal skills

• Eagerness to learn, expand your skill set and knowledge
• Quick learner
• High stress-tolerance.
• Pro-active attitude and taking initiative;
• Analytical skills;
• Helicopter view;
• Flexible but result driven;
• Experience with change management
• Team player with excellent communication skills in a multicultural work environment.
• Good verbal and writing skills in EnglishThe following skills are not a pre-requisite but provide advantage:-Machine learning
• ASML Experience

Customer Support - Lead Diagnostic Engineer Proactive Monitoring Application Information

Other information
Willing to travel, several times per year (USA, Europe, Asia), max. 30% of the time.
Please add your complete, recent CV and cover letter for this position to your application.
We can't process your application without the above mentioned documents.

Customer Support - Lead Diagnostic Engineer Proactive Monitoring Summary

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