Tech. Support software Engineer Job in Tainan, Taiwan

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Tech. Support software Engineer Job Description

Introduction
Apply software engineering best practices to sustaining, new product introduction, structural improvement and
knowledge management in order to achieve system performance target and enhancement.

Job Mission 

• The Customer Support
• Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer. 
• The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. 
• The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support. 
• The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer. 

• On-Call Shift 09:00am~09:00 pm (weekend)
• Performing software activities in FAB; issue troubleshooting & tracking proactively
• Affinity with software engineering and customer interaction
• Driving for solution to achieve system performance target of Availability / MTBI / LD reduction.
• Continuously improve the software performance to meet the customer’s needs & expectations and to achieve system performance target.
• Alignment with HQ software team on software changes, interfaces, solutions, Technology, infrastructure, etc.
• Support NPI and bridge new knowledge and skill to strength service team capability.
• Quality assurance to guarantee project delivery with a good balance between functionality, quality, effort and timing
• Being a team player. Speak up and work proactively in achieving the team goals and business success
• Take initiative and out of box thinking to enhance system performance and stability. Propose different solutions to choose from and indicate and justify your preference

Tech. Support software Engineer Application Information

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Tech. Support software Engineer Summary

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