Within LIMS Deployment & User Support team, take part to the deployment and the lifecycle of IT solutions to manage HBS (Human Biological samples), assays definition and lab testing activities.
KEY RESPONSIBILITIES / Responsabilités principales Under the responsibility of the system Global Business Owner, you take active part to different and various challenges: Support the system's end users: Act as the single point of contact between business and IT; Follows IT incidents Assess the root cause incidents and their impact on data and processes; Take part to the definition of incident resolution priority (based on risk); oEnsure proper follow-up and communication to stakeholders; Implement corrections and improvements within the system: Collect and challenge business requirements; oAssess relevancy and criticality of business requirements; Write user requirements; Assess the impact of a change within the system (on documents, on process…); Plan waves of corrections and improvements; Test the corrections/improvements delivered by the IT department; Draft System Acceptance Test Protocols; Create data sets and execute system validation; Train users on new functionalities; Ensure adequate communication to users.
